FAQs
what to know for my first class?
Arrive: Arrive 10 minutes early so we can check you in and help you get set up for class.
Wear: Comfortable, breathable activewear—leggings or shorts and a light top work perfectly. Avoid heavy fabrics that may feel restrictive when you start moving and sweating.
Bring:
Water bottle (but no glass, please—bare feet and glass don’t mix!).
Mat towel for hot mat classes (full-sized to cover your mat).
Extra towel if you plan to shower after class.
Forgot a towel? No worries! We sell towels for $5
What Facilities do you have?
Showers, shower products. change rooms/ vanities, hair dryers, lockable lockers, filtered water
What if I arrive late?
For safety and respect, late arrivals will not be admitted to class. Studio doors lock 1 minute after class starts.
General information
Where is Club 42 Pilates located?
3/31 Cambridge Rd Bellerive, in the Bellerive Quay.
When does Club 42 Pilates open?
We’re opening on March 1st 2025! To celebrate, we’re offering free classes for the 5 days—book in and come experience our studio!
Do you offer beginner-friendly classes?
Yes! All classes are designed for all fitness levels, with modifications provided to suit your needs.
How hot are the heated classes?
Our heated classes are set at 32–36°C, warm enough to support flexibility and detoxification while remaining comfortable.
Booking information
How do I book a class?
You must pre-book all classes via our website or through our mobile app. Walk-ins are welcome but subject to availability.
When can I book classes?
Membership holders can book 40 days in advance.
Class pack holders can book 30 days in advance.
What if the class is full?
You can join the waitlist. If a spot opens more than 8 hours before class, the first person on the list is automatically added. If a spot opens within 8 hours, all waitlisted clients will receive an SMS, and the first to respond gets the spot.
What is your cancellation policy?
We have an 8-hour cancellation window:
Early cancel (before 8 hours) – No penalty, credit is returned.
Late cancel (within 8 hours) – You will forfeit the session. Unlimited members will be charged a $5 late cancel fee.
No-show (fail to cancel or attend) – You will forfeit the session. Unlimited members will be charged a $15 no-show fee.
Cancellations must be made via the Club 42 Pilates app or website—we cannot process cancellations via phone, email, or social media.
Memberships & Pricing
What membership options do you offer?
We offer flexible fortnightly memberships:
4 Classes – $80/fortnight
6 Classes – $110/fortnight
Unlimited Classes – $150/fortnight
How do I cancel my membership?
To cancel, email us at hello@club42pilates.com with at least 7 days’ notice. Refunds are not available for active membership payments.
Can I put my membership on hold?
Yes! You can pause your membership for:
Personal reasons: Minimum 1 week at a time, max 4 weeks per year.
Injury: Unlimited hold time with medical certificate.
Please provide written notice at least 7 days in advance.
11. Do you offer discounts for students?
Yes! Students receive 10% off full-price memberships and class packs (excludes promotions, intro offers, or special pricing). Send a valid student ID to hello@club42pilates.com.
Special Offers & Class Packs
Do you offer a trial pass?
Yes! New clients can purchase the Intro Offer – 5 classes for $49 (valid for 14 days).
What class packs do you offer?
Single class – $29 (30 days expiry)
5-class pack – $140 (30 days expiry)
10-class pack – $250 (60 days expiry)
25-class pack – $480 (90 days expiry)
Do you offer refunds?
All sales are final. No refunds for services, retail, or promotions.
Safety & Privacy
Can I bring my child to the studio?
Unfortunately, persons under 16 years old are not permitted for liability reasons.
Can pregnant clients come to classes?
Please refer to our Pre & Post Natal Policies
Everybody is different, so we ask that you speak with your health professional to help you decide whether exercise is best for you during this time. Once you have their tick of approval, we’re good to go!
Our Hot Classes are not pregnancy safe and should be avoided completely, along with Cardio Reformer.
You can attend warm yin yoga, reformer flow and restorative reformer for the first trimester. After the first trimester reach out to us so that we can advise you which of our instructors are pre and post natal qualified so that you can continue to attend their classes or alternatively we can arrange private sessions for you.
And lastly please also note that we don’t allow babies or children into our studios/classes.
Can I take photos or videos in the studio?
No, photography or recording of instructors or clients is not allowed without express consent.
Will my personal information be kept private?
Yes! We comply with the Privacy Act 1988 (Cth). Your personal information is only used to provide services and process payments.
What is the liability waiver?
By attending Club 42 Pilates, you acknowledge that Pilates and physical exercise involve risks, including injury or illness. You agree to participate at your own risk and release Club 42 Pilates from liability, except in cases of gross negligence or misconduct.
Have more questions?
Email us at hello@club42pilates.com—we’d love to hear from you!