terms & conditions

Please read through the terms and conditions on our website thoroughly before enrolling. By enrolling as a client of Club 42 Pilates, you agree to the terms and conditions as laid out on the Club 42 Pilates website.

PRICING
All prices quoted for goods and services include GST unless otherwise specified. Club 42 Pilates may, from time to time at its absolute discretion, vary its prices based on, among other things, any changes in the cost of providing these goods and services to you, by providing prior written notice. Any changes to the prices will take effect from the date specified in the notice.

LATE ARRIVAL ETIQUETTE
Please arrive early to class for a smooth check-in experience. Out of respect for other clients, instructors, and your safety, there is no admittance to class after the commencement time. The studio doors will be locked 1 minute after the class start time.

CLASS BOOKING POLICY
To ensure you can attend your preferred classes, you must book ahead of the class using the online booking system available on our website or mobile app. This is required to make sure we have enough space available for each class. Alternatively, you may attend the studio prior to the scheduled start time for any class and join that class subject to availability and space.

Clients on a membership will have access to book classes 40 days in advance, and clients on packages will have access to book classes 30 days in advance.

WAITLIST POLICY
If you are first on the waitlist outside the 8-hour early cancellation window, you will be automatically added to the class. If a spot becomes available within the 8-hour cancellation window, all clients on the waitlist will be sent an SMS to claim the spot. The first person to respond will be given the spot.

CANCELLATION POLICY
We have an eight-hour cancellation window. If you need to cancel your attendance, please withdraw from the class using the Club 42 Pilates app or website. Unfortunately, we cannot accept cancellations by phone, email, or social media. If you do need to cancel a class, the following fee structure will apply:

  • Early cancel: If you cancel your booking more than 8 hours before the scheduled start time, you won’t forfeit the session or pay a fee.

  • Late cancel: If you cancel within 8 hours of the class start time, you will forfeit payment for the session. Clients on unlimited memberships will incur a $5 fee.

  • No-show: If you don’t cancel your class prior to the start time and don’t attend, you will forfeit payment for the session. Clients on unlimited memberships who don’t cancel their class prior to the start time and don’t attend will be charged a $15 no-show fee.

MEMBERSHIP POLICY
We have three fortnightly membership options available; payments are automatically debited on a fortnightly basis.

  • 4 CLASS FORTNIGHTLY MEMBERSHIP ($80)
    4 credits to use across mat and reformer classes

  • 6 CLASS FORTNIGHTLY MEMBERSHIP ($110)
    6 credits to use across mat and reformer classes

  • UNLIMITED CLASS FORTNIGHTLY MEMBERSHIP ($150)
    Unlimited credits to use across mat and reformer classes

There is no minimum membership commitment; however, membership payments will continue until cancelled. If you do wish to cancel your membership, please contact the studio in writing with at least 14 days’ notice and allow 48 hours for your request to be processed. Active membership payments cannot be refunded.

Payments are debited on a fortnightly basis. Please ensure sufficient funds are available on the direct debit date. Multiple failed transactions may result in the cancellation of your class bookings and/or termination of your membership.

Membership passes are non-refundable. All class bookings are subject to our Class Booking and Cancellation policies.

You may temporarily suspend your membership for a minimum of one week at a time, up to a maximum of four weeks per year. Suspension periods are to be applied in seven-day increments. A minimum one-week written notice is required for all suspensions.

All memberships can be suspended for injury for an unlimited time, pending a medical certificate and written notice to hello@club42pilates.com.

FOUNDATION MEMBERSHIP (SOLD OUT)
Weekly unlimited membership for $55 per week with a 12-week lock-in period. The foundation membership provides you unlimited access to all our classes.
If you want to cancel your membership within the 12 weeks, you will be required to pay the remainder of your scheduled payments. After 12 weeks, you can cancel anytime. Your membership will automatically continue unless cancelled.
You may temporarily hold your membership for a minimum of 1 week at a time, up to a maximum of 4 weeks per year. Holds, cancellations, and changes to memberships cannot be backdated. Please contact the appropriate studio in writing with at least 7 days’ notice and allow up to 48 hours for your request to be processed. A limited number of these memberships are available, so they will run until they are sold out.

INTRODUCTORY OFFER ($49) – 5 CLASSES TOTAL: REFORMER & MAT
This new member special entitles you to five group Reformer Pilates and Mat classes to be used within 14 days. The pass will activate on the date of your first class and expire after 14 consecutive days. It is available to new clients and can only be purchased once.

CLASS PACK POLICY
Class Packs can be used for all classes on our schedule. These passes will activate on the date of your purchase.

  • SINGLE SESSION ($29) 30 days expiry

  • 5 CLASS PACK ($130) 30 days expiry

  • 10 CLASS PACK ($240) 60 days expiry

  • 25 CLASS PACK ($500) 90 days expiry

STUDENT OFFER – 10% DISCOUNT
Students can receive 10% off full price memberships and monthly pack purchases. Email hello@club42pilates.com with a copy of your current valid student card.

The 10% discount does not apply to the Intro Offer, special price memberships or packs, merchandise, workshops, pop-up events, special events, or any other discounted services.

PROMOTIONS
All special promotions are subject to our Class Booking & Cancellation Policy. No further discounts or extensions are valid for promotions.

ALL SALES ARE FINAL. There are no refunds for services or retail.

SAFETY
Whilst we love children, persons under the age of 16 are not permitted in the studio for liability purposes. We also want to ensure clients receive a quality class without distraction.

PRIVACY POLICY
Your “personal information” (as defined by the Privacy Act 1988 (Cth)) will only be used by Club 42 Pilates or our direct debit provider MindBody Payments to provide you with the services covered by the Direct Debit Request or these Terms and Conditions.

Club 42 Pilates will only disclose such information to third parties to the extent specifically required by law.

You must not photograph or record Club 42 Pilates instructors or other clients in Club 42 Pilates without their express consent.

You consent to Club 42 Pilates using your image in any promotional materials, including Club 42 Pilates social media platforms.

LIABILITY WAIVER

  1. Pilates and other physical activities offered by Club 42 Pilates involve inherent risks, including physical injury, illness, or death. If you choose to participate in the activities, you agree to assume all such risks.

  2. If you choose to participate in the activities, you agree to release, waive, and discharge Club 42 Pilates, its owners, directors, officers, employees, agents, representatives, related and associated businesses from any and all liability, claims, demands, actions, or causes of action related to any loss, damage (including property loss or damage), or injury, including death, sustained while participating in the activities provided by Club 42 Pilates, to the extent permitted by law. This exclusion does not apply if the loss or injury is due to gross negligence or wilful misconduct by Club 42 Pilates.

  3. WARNING UNDER THE AUSTRALIAN CONSUMER LAW – if you choose to participate in the activities, you agree that your rights to sue Club 42 Pilates under the Australian Consumer Law (ACL) are excluded, restricted, or modified in the way set out by these terms if you are killed or injured because the services provided were not in accordance with statutory guarantees. Under the Australian Consumer Law, statutory guarantees require that services provided:

    • Are rendered with due care and skill;

    • Are reasonably fit for any purpose you have made known to the supplier;

    • Might reasonably be expected to achieve any result you have made known to the supplier.
      This exclusion does not apply if your death or injury is due to gross negligence of Club 42 Pilates.

  4. If you choose to participate in the activities, you warrant that you are in good health and proper physical condition to participate in the activities provided by Club 42 Pilates and unaware of any medical condition that would affect your ability to do so. You agree to inform Club 42 Pilates of any changes affecting your ability to participate in the activities and to stop participating in the activities if you consider yourself at risk or the activities to be unsafe. You agree to inform Club 42 Pilates if you are pregnant before participating in any of the activities and to only participate in activities advised as suitable considering the stage of pregnancy and advice from your medical practitioner.